Refund Policy

This Policy describes the terms for refunding purchases on Empire Combat Pass (https://empirecombatpass.tv). The service is operated by Empire Combat Pass, IDNO , address: .

1. When a refund is possible

1.1. If the content you paid for was unavailable through our fault: the broadcast did not take place, was interrupted and not restored, or access did not open after a successful payment.

1.2. If you were charged twice, or charged an amount different from the one shown at purchase.

1.3. In other cases provided for by consumer protection law.

2. When a refund is not issued

2.1. For content already watched and for past events to which access was granted.

2.2. For the remaining part of a paid subscription period after cancellation.

2.3. If access was not obtained for reasons on the user's side: an incompatible device, restrictions of the internet provider, or a country restriction required by the licence.

3. How to request a refund

Write to from the email address linked to your account. State the date and amount of the payment, the name of the product and the reason for the refund. Requests are accepted within 14 calendar days of the purchase, unless the law provides for a longer period.

4. Timing and method

4.1. We review the request within 5 business days and send the decision by email.

4.2. An approved refund is returned using the same payment method and to the same card used for the purchase. Crediting takes up to 10 business days depending on the cardholder's bank.

4.3. Refunds are issued in the currency of the payment. Exchange rate differences and fees charged by the cardholder's bank are outside our control.

5. Changes to this policy

The current version is always available at /document/refund-policy.

6. Contact details

Empire Combat Pass

Email: